Robert E. Dael  

President & CEO

Bob has spent 40 years as a banking professional with extensive experience in retail branch banking, cash management sales, domestic and international operations.  Prior to joining the MACHA staff in April 2015, Bob was a member of the MACHA Board of Directors for more than 15 years, and Chairman for 7 years.  Bob holds a Bachelors degree from the Detroit Institute of Technology and is a graduate of the University of Wisconsin Graduate School of Banking.

Kimberly W. Rector, AAP  

Senior Director of Education

Kimberly is the Senior Director of Education for MACHA.  As Senior Director of Education, she is responsible for providing assistance, education, and training regarding the ACH Network and related payment systems to MACHA's members.  Kimberly has over 32 years experience in the financial services industry at both commercial banks as well as credit unions, with a concentration in ACH operations and services.  In addition to her day-to-day responsibilities as Senior Director of Education, Kimberly also represents MACHA and its members on several NACHA sponsored Work Groups, responsible for the on-going maintenance and development of new ACH Rules.  Kimberly is a graduate of "The Payments Institute" and is an Accredited ACH Professional (AAP).

Carmela L. Grelli-Holland   

Senior Director of Member Relations & Administration

Carmela joined the Mid-Atlantic Payments Association in January 2008. She has over 30 years of retail and commercial banking experience with financial institutions in the Mid-Atlantic region.  Members and potential members should contact Carmela about membership benefits and to find out how financial institutions and businesses can join MACHA.  She also visits our members in an effort to find out how we can better meet their expectations.  Carmela is a graduate of NACHA's "The Payments Institute".

Trish D. Conte   

Operations Specialist

Trish joined MACHA in July of 2011.  She has over 30 years of retail and commercial banking experience.  Trish is responsible for communication of pertinent industry information to MACHA's members and greets our members at our Columbia workshops.  She also handles program registrations and publication orders.

Natalie F. Oyler-Lusco   

Marketing Specialist

Natalie joined the MACHA staff in March of 2012.  She has an extensive background in retail marketing and merchandising.  Natalie is responsible for planning and executing all of the association's marketing initiatives including education announcements through postal mail and email.  She designed, and continues to maintain the MACHA website; she also manages MACHA's social media presence on LinkedIn and Twitter.  She holds certifications in Google Analytics and AdWords.  Natalie holds a B.A. in Modern Languages from the University of Louisiana at Monroe and is an active member of the National Society of Collegiate Scholars.